Sometimes it seems we fight insurance companies, physicians, hospitals, care facilities and on and on. It can be a battle just to get a prescription refilled or to get a medical appointment in a timely manner. We’re all just so busy and it’s easy to lose a temper. I always remember someone in my family saying, “you catch more bees with honey” or “patience is a virtue”. It certainly is, a virtue sometimes lost. However, making the same request ten times because I’ve been transferred to ten different people, sometimes it’s difficult to speak with a honeyed tongue. Or when I know more than the customer service representative on the other end of the telephone. This is the time when I take a break, go do something pleasant and come back to the phone with a pleasant tone of voice asking for help.

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About Pamela Wilson

PAMELA D. WILSON, MS, BS/BA, NCG, CSA helps caregivers and aging adults solve caregiving problems and manage caregiving needs through online programs, live support groups, and an extensive caregiving library that includes articles, podcasts, videos, and webinars.

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