Sometimes it seems we fight insurance companies, physicians, hospitals, care facilities and on and on. It can be a battle just to get a prescription refilled or to get a medical appointment in a timely manner. We’re all just so busy and it’s easy to lose a temper. I always remember someone in my family saying, “you catch more bees with honey” or “patience is a virtue”. It certainly is, a virtue sometimes lost. However, making the same request ten times because I’ve been transferred to ten different people, sometimes it’s difficult to speak with a honeyed tongue. Or when I know more than the customer service representative on the other end of the telephone. This is the time when I take a break, go do something pleasant and come back to the phone with a pleasant tone of voice asking for help.