What began as an occasional gallon of milk has grown to weekly grocery trips. Your neighbor’s family live out of town and you would like to contact them but don’t want to overstep the boundaries of your friendship. You have access to the information because your neighbor’s address book sits next to the telephone. The grocery trips have turned into occasional medical appointments and your neighbor’s health issues are becoming serious. You write down a phone number from the address book and make a call to a nephew, the only person your neighbor talks about. While the nephew expresses concern he states that he really is in no position to help as he has his own family members to care for. He is thankful for your assistance and suggests you find professional help that may be available for his aunt. This is the time when I often receive calls to intervene and find ways to access help for your neighbor while communicating information to family even if they are unable to help.

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